Frequently Asked Questions
Find answers to common questions about ordering from Xiza Ltd.
How do I place an order?
Browse our product categories, add items to your basket and proceed to checkout. You can check out as a guest or create an account for faster future orders.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay. All transactions are processed securely via Stripe.
How long does delivery take?
Delivery options and how long each one takes are shown at checkout, with the price, before you pay.
Do you deliver outside the UK?
Enter your address at checkout and you will see exactly where this shop delivers and what it charges.
Can I return an item?
Yes. Unused items in their original packaging can be returned within 30 days of delivery for a refund. Please see our Returns Policy page for full details.
How do I get a refund?
Once we receive and inspect your returned item we issue the refund to your original payment method and email you to confirm. How long it then takes to reach you depends on your bank or card provider.
What if my order arrives damaged?
We are sorry your item arrived damaged. Please contact us through our Contact page with your order number and a photo of the damage, and the team will help you. Our Returns Policy page explains how returns and refunds work.
How do I track my order?
Once your order is dispatched you will receive a confirmation email. If you chose a tracked delivery option, that email includes a tracking link; otherwise it confirms your order is on its way. You can also follow your order on our Track Order page or from your account.
How do I contact customer support?
You can reach us through our Contact page, which lists every way to get in touch with this shop.
Still have a question?
Our team is happy to help with anything not covered above.