Terms & Conditions

1. About Us

These Terms & Conditions govern your access to and use of Xiza Commerce Engine, including browsing the site, placing orders, contacting the team, and using any customer account made available through the site. By using this site, you agree to these terms.

The site is operated by Xiza Ltd. If you need to contact us, email misha@xiza.co.uk and reference ecommerce.xiza.co.uk.

2. Orders and Website Use

Product descriptions, prices, stock status, and delivery lead times are shown as accurately as reasonably possible, but may change without notice. Adding an item to your basket or submitting an order request does not guarantee acceptance.

• You must provide accurate information when you place an order, create an account, or submit an enquiry.
• We may decline, cancel, or limit orders where information is incomplete, payment cannot be authorised, or fraud is suspected.
• You must not use the site in a way that is unlawful, misleading, abusive, or likely to disrupt normal operation.

3. Prices and Payment

Prices shown on the site are displayed in the stated currency and may be updated from time to time. Payment must be authorised before an order is accepted for dispatch or collection. We reserve the right to correct obvious pricing errors, cancel incorrect listings, and refuse fraudulent or abusive transactions.

4. Delivery, Returns, and Customer Support

Delivery options, dispatch times, return windows, and refund rules may vary by product or order type. Where separate policy pages apply, they form part of these terms.

See our Shipping Policy and Returns Policy for the current position.

5. Accounts and Acceptable Use

If you create an account, you are responsible for keeping your login details secure and for activity carried out under your account.

You must not misuse the site, attempt unauthorised access, interfere with security controls, or use the service for unlawful activity.

6. Intellectual Property

The site design, branding, text, graphics, product imagery, and other content remain the property of Xiza Ltd or its licensors unless stated otherwise.

You must not copy, reproduce, republish, or exploit site content without prior written permission, except where the law allows it.

7. Liability

To the fullest extent permitted by law, we exclude liability for indirect or consequential loss, loss of profit, loss of business, or loss arising from website interruptions, data issues, or third-party provider failures.

Nothing in these terms excludes liability that cannot be excluded under applicable law, including liability for fraud or death or personal injury caused by negligence.

8. Governing Law

These terms are governed by the laws of England and Wales. Unless applicable law states otherwise, disputes are subject to the courts of England and Wales.

9. Changes to Terms

We may update these terms from time to time. The current version will always be published on this page. Continued use of the site after an update means you accept the revised terms.

10. Contact Us

If you have any questions about these terms, please contact us:

• Email: misha@xiza.co.uk
• Operator: Xiza Ltd